Send back your purchase within 30 days without additional charges for extra peace of mind

Yes. Beauty Bay is a UK-based online beauty retailer founded in Manchester in 1999, with its warehouse and head office in the UK. All products sold on beautybay.com are sourced directly from brands and their authorised distributors, and shipments are dispatched from the UK.

BY BEAUTY BAY is Beauty Bay's own-brand makeup and tools line, covering eyeshadow palettes, lip, nails, brushes and accessories. It's developed in-house to be on-trend and accessibly priced, and is often stacked with site-wide promotional codes for even better value.

Standard UK delivery takes 3-5 working days and is free on orders over £40. Next-day delivery is available from £4.99 when you order before 9pm, with Saturday and Sunday delivery options at checkout. You receive tracking by email as soon as the order is dispatched from the UK warehouse.

No. For hygiene reasons, opened makeup, skincare and haircare with broken seals are non-returnable unless they are faulty. Unused, unopened items in their original packaging can be returned within 30 days via the online returns portal, with a pre-paid label.