New members receive 40% off one full price Lovehoney brand product upon registration

Yes. All orders arrive in plain brown or white packaging with no Lovehoney branding, logos or product descriptions visible. The sender name on the label appears as a neutral company name.

Yes, under the Happiness Guarantee you can return most own-brand toys within 365 days even if used, provided they have been cleaned. You'll receive a refund, replacement or credit.

Own-brand toys come with a 1-year warranty as standard, and premium ranges like Lovehoney X and Desire include longer 5-year warranties. Third-party brands carry the manufacturer's warranty.

Yes. Lovehoney is PCI-compliant and your card statement shows a neutral descriptor rather than "Lovehoney", so purchases don't appear on joint bank statements.